Frequently Asked Questions

Yes, we ship to over 80 countries worldwide. All shipments comply with CITES regulations and include proper health certificates. The buyer is responsible for obtaining import permits for their country. We handle all export documentation from our facilities.

We offer a 100% live arrival guarantee. If an animal arrives deceased or in poor health, we provide a full replacement or refund subject to our DOA protocols. You must notify us within 1 hour of receipt with photographic and video evidence. See our Live Arrival Guarantee page for full details.

Venom extracts are lyophilized (freeze-dried) and shipped in insulated containers with temperature monitoring. They must be stored at -20°C or colder for long-term preservation. We provide Certificates of Origin and full documentation with every order.

Yes. Most jurisdictions require special licenses for keeping venomous reptiles. You must verify your local laws and obtain necessary permits before purchasing. We will request proof of permit before shipping any venomous species.

Non-CITES species typically ship within 1-2 weeks. CITES Appendix II animals require 4-8 weeks for permit approval. Custom venom extractions and special orders may take 6-12 weeks depending on the schedule. We keep you updated at every stage.

We accept bank wire transfers, major credit cards, and PayPal for smaller orders. For large institutional orders, we offer invoice terms with approved credit. All prices are quoted in USD with currency conversion available at checkout.

Facility visits are by appointment only and restricted to verified researchers, institutional buyers, and established clients. Contact our sales team to schedule a tour of our South Africa or USA facilities.

We provide detailed care guides for every species we sell. Visit our Care Guides section for comprehensive husbandry information, or contact us for species-specific advice from our herpetologists.