Returns & Refunds

Live Animals

Due to the nature of live animals, we cannot accept returns for change of mind. However, our Live Arrival Guarantee covers death or illness during transit.

• Return request must be made within 48 hours of receipt
• Animal must be in the same health condition as received
• Original packaging and documentation must be included
• Return shipping is the buyer's responsibility
• Refunds processed within 14 business days after inspection

Venom Products

Venom extracts are biological research materials and cannot be returned once shipped unless damaged or defective.

• Damaged or defective venom products must be reported within 24 hours
• Photo evidence of damage and batch number required
• We will replace or refund at our discretion
• Opened or thawed venom vials cannot be returned
• Custom extraction orders are non-refundable

Equipment & Supplies

Unused equipment and supplies in original packaging may be returned within 30 days of purchase.

• Item must be unused and in original packaging
• Return shipping is the buyer's responsibility
• Refunds exclude original shipping charges
• Defective equipment replaced free of charge within 1 year
• Bulk orders over $5,000 may have modified return terms

Refund Process

1. Contact our support team with your order reference number
2. Provide photos/videos and detailed description of the issue
3. Our team will review and respond within 24-48 hours
4. If approved, we will issue a return authorization number
5. Ship the item back with the RA number clearly marked
6. Once received and inspected, refund will be processed
7. Refunds issued to original payment method within 14 days