Information We Collect
We collect information necessary to process your orders and provide our services:
- Contact Information: Name, email address, phone number, shipping address
- Order Information: Products purchased, payment details, order history
- Communication: Emails, messages, and enquiries you send us
- Technical Data: IP address, browser type, device information via cookies
- Permit Information: CITES permits and import licenses when required by law
How We Use Your Information
- Process and fulfill your orders
- Communicate about order status, shipping, and delivery
- Provide customer support and respond to enquiries
- Comply with legal requirements (CITES, wildlife regulations)
- Send promotional emails (only with your consent)
- Improve our website and services
- Prevent fraud and ensure security
Data Security
We implement industry-standard security measures to protect your data:
- SSL encryption for all data transmission
- Secure database storage with restricted access
- Regular security audits and updates
- Staff training on data protection protocols
- We never store complete credit card numbers on our servers
We will never sell, rent, or share your personal information with third parties for marketing purposes.
Cookies & Tracking
Our website uses cookies to enhance your browsing experience:
- Essential Cookies: Required for cart functionality and checkout
- Preference Cookies: Remember your currency and language settings
- Analytics Cookies: Help us understand how visitors use our site
You can disable cookies in your browser settings, but some features may not function properly.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
- Request a copy of your data in a portable format
To exercise these rights, contact us at info@venomcorereptiles.com.
Data Retention
We retain your information for as long as necessary to:
- Complete your orders and provide support
- Comply with legal and tax obligations (7 years for financial records)
- Maintain CITES and wildlife trade documentation as required by law
- Resolve disputes and enforce our agreements
International Data Transfers
As we operate in South Africa and the United States, your data may be processed in either country. We ensure appropriate safeguards are in place for any international transfers in compliance with applicable data protection laws.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Last updated: June 20, 2026
If you have any questions about this privacy policy, please contact us.